GENERAL

DO I NEED TO CREATE AN ACCOUNT TO ORDER?

Account creation is OPTIONAL! 

 You may add-to-cart and input your contact information upon checkout. The system will automatically save your account details when you tick “save this information for next time”. Your email and/or mobile number will be the basis for the saving of data. 

WHERE CAN I SEE MY PAST ORDERS?

To check your order history, log in using your account on our website, click “Account” on the header, and then choose “Orders”.

WHERE CAN I CHANGE MY ADDRESS?

You may change your address upon checkout. Just input your preferred delivery address in the address portion of the checkout.

Or if you have an account, go to account details> view addresses> add a new address. You may also edit and delete your previously saved addresses if logged in. 

WHERE CAN I CHANGE MY PASSWORD?

Just click on “Forgot Password” on the Log-in page then input your email address.

I AM NOT IN THE DELIVERY AREA. CAN I STILL REGISTER?

Definitely! We are constantly expanding our delivery area. Register so we can inform you as soon as we start providing services to your address.

HOW CAN I CONTACT CUSTOMER SERVICE?

Our customer service is available daily, Monday-Sunday, from 8am to 5pm. Via email: Please send us a message at helpdesk@m2foods.ph with complete information about your query. Via Facebook messenger and Instagram: Message us at @m2foodsph.

IS MY PRIVATE DATA SAFE WITH THIS WEBSITE?

M2foods.ph respects and values every customer’s personal data privacy. We commit to safeguarding the integrity, security, and confidentiality of personal data that it collects, processes, uses, and stores in accordance with the Data Privacy Act of 2012 (DPA) and its Implementing Rules and Regulations (IRR). For this purpose, we will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

WHAT ARE THE SERVICEABLE OR DELIVERY AREAS?

We deliver in Metro Manila and Rizal (Cainta, Taytay and Antipolo).

WHAT HAPPENS IF THE RECEIVER IS NOT AROUND NOR AVAILABLE AT THE DELIVERY ADDRESS AT THE TIME OF DELIVERY?

We will deliver your order in the agreed period. Prior to delivery, we will send you a notification via SMS that your order is on its way. It is best to communicate to us if the recipient of the order is not available and kindly indicate the name and contact details of the new representative. If the delivery service has not received any information from you and does not meet you at the delivery address: 

1. Your assigned rider will contact you by phone again.
2. If we do not reach you via phone call/SMS, we will send you a personal email with a request to contact you.
3. If neither of the options works, we will hold your order within the day and wait for your confirmation. Should you wish to reschedule redelivery on a different date, an additional shipping fee will be charged. 

WHAT TO DO IF I RECEIVE A WRONG ITEM OR A DAMAGED ITEM?

If you have any concerns about your order or the item you received, please contact our customer service hotline immediately at (+63)8424-3114 , send us an email to helpdesk@m2foods.ph

ORDERING

HOW CAN I TRACK MY ORDERS?

When your order is ready to be delivered, you will receive an SMS or Email notification along with a link to the delivery details (driver location and contact). 

HOW TO ORDER?

You may proceed with browsing our categories & adding items to the cart. Make sure you complete the booking process all the way to payment. Once done, you will receive a confirmation email that your order has been received.

CAN SOMEONE OUTSIDE OF THE PHILIPPINES ORDER FOR SOMEONE IN THE PHILIPPINES?

Yes! A person outside of the Philippines can order for someone within the serviceable areas of m2foods.ph Upon checkout, there’s a section where you can opt to Ship to a Different Address. Make sure you provide the name, complete address & contact details of the recipient in your order.

IS THERE A DELIVERY FEE?

Yes. We charge a delivery fee which will be also paid upon confirmation of your order. Delivery fees vary depending on your location. 

DO YOU HAVE DELIVERY PERIOD OPTIONS?

M2foods.ph operates from 10am-3pm daily. We will do our best to deliver your orders within 3 days (excluding Sundays and declared holidays).

IS THERE A MINIMUM ORDER?

No. There is no minimum order to order from us! 

CAN I ADD ITEMS TO MY ORDER AT A LATER DATE?

Once an order has been placed, we can no longer add any items. Should you need more items, you may place another order online.

WHY IS MY CREDIT CARD NOT ACCEPTED?

1. Your credit card may be expired. 
2. You might have exceeded the credit limit, hence, are notis not allowed to make any purchase.
3. You might have failed to verify the OTP code sent to you.
4. The credit card number, expiry date, CVV were entered incorrectly. 

WHO WILL DELIVER MY ORDER?

We partner with LALAMOVE and other service providers. We shall do our best to fulfill our delivery service using available resources and within reasonable conditions.

IS DELIVERY OUTSIDE THE DELIVERY AREA POSSIBLE?

We are constantly expanding our coverage and are looking for ways to be able to provide services beyond our existing delivery area.

PAYMENT AND
RETURN AND REFUND POLICY

WHICH PAYMENT METHODS ARE OFFERED?

Currently, the following payment methods are accepted: Debit/Credit card (Mastercard & Visa), GCASH 

THERE ARE ITEMS THAT WERE CONFIRMED BUT WERE NOT DELIVERED, HOW DO I GET A REFUND?

Refund requests for cancelled orders and specifically for undelivered items should be for verified within 24 hours upon receipt of customer’s advice. Once the Refund is valid, we process the amount four to seven (4-7) days through the same payment method you have used. 

CAN I RETURN ITEMS THAT ARE DAMAGED OR INCORRECT?

If the items delivered to you are damaged or incorrect, please contact our customer service hotline immediately and provide your order details and it will be subjected to verification and qualification. Please note that m2foods.ph only accepts returns 2 hours upon dispatch for Fresh and Frozen items. 

OFFERS AND PROMOTIONS:
COUPON CODES/ VOUCHERS/ LOYALTY POINTS

HOW TO EARN POINTS:

1.Enter your mobile number at checkout under "contact information.”
2.Agree to sign up for the M2 Foods Loyalty Program
3.Pay for your order and wait for your points to be awarded within 48H. 

HOW TO USE POINTS?

Disclaimer: Rewards points cannot be used in conjunction with discount codes. Automatic Discounts are prioritized. 

1.Click the loyalty icon. 
2.Enter your mobile number. 
3.Enter the OTP sent to your mobile number to verify the request. 
4.Under Redeem Points, enter the amount of points you want to redeem. 1 Point = 1 Peso. 
5.An OTP will be sent to your mobile number to verify the redemption. 
6.Click “use” to add a discount coupon to the cart. 7.Pay for your order less the discount. 

PRIVACY STATEMENT

By placing an order through our website and providing your mobile number, you expressly consent to be enrolled in our Loyalty Program. As part of this, we will collect the following information: Name, Mobile Number, Email Address

YOU ACCEPT SENIOR CITIZEN/PWD DISCOUNT?

Unfortunately, no. Senior Citizen and PWD discounts cannot be applied on purchases made in this platform.